It’s important that your users have access to the support they need when using your platform, by providing a support contact you can allow users to quickly and easily submit queries to your internal team by clicking the “?” icon in the bottom right of any page and then “Contact site support”. This guide will show you how to update the support contact on your platform.
Step 1 - Navigate
In order to update the support contact on your platform you’ll need to go to the following, whilst logged in as a site administrator:
Site Administration > Server > Support contact
Step 2 - Updating the support contact
Within the Support Contact page there are a few different options as to what can be changed. We’ll touch on each of these areas below:
- Support name - This is the name of the person/ department/ organisation responsible for providing support via the support page.
- Support email - This is the email address which will receive support queries made via the support page.
- Support page - This is not required, however, if you have a custom contact form you’d like to direct users to you can enter the link to this page here.
- Support availability - This sets the availability of the support contact footer, by default, this should be available to anyone visiting the site.
Step 3 - Save
Once you have made the required changes to the support contact, you can then scroll to the bottom of the page and click “save changes”.