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Result Not Recorded (Status Incomplete) - Solution

Result Not Recorded - Incomplete

1. Summary

Description Screenshot

Occasionally due to a number of potential factors, users can finish a SCORM attempt and have not received a score to Moodle which will result in a user not receiving a tick in their completion box on the course page.

2. How to Diagnose

Description Screenshot

To diagnose this issue, you will first need to check for the users completion status. There are a number of ways to do this however we find the easiest is to check in the Reports Tab on the activity. This Reports Tab can be found after going to a course page and clicking on your given activity. The tab will be located just above as per the Screenshot image.

Once in the Report Tab, you are able to filter down to your problem user and find each of their recorded attempts.

In this instance you are able to click your users most recent attempt number to see their current status for that attempt. If this status is showing as 'Incomplete' then this is the cause of the issue.

3. Solution

Description Screenshot

When an incomplete attempt is the cause of the issue, then the fix is simple. The user will need to finish the attempt.

Ask the user to go the course page, enter the activity and click the enter button. There is no need to start a new attempt in this case. The user should then be met with a resume message. Click 'Yes' to resume the attempt. This will take you back to the last saved point in the SCORM. Please be aware that this is not always the final slide of the SCORM. When the user has reached the end, then they must click on the 'Exit Activity' button to complete their attempt and receive a status.

K
Khloe is the author of this solution article.

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